Old Ben was more right than he knew. The phrase is usually credited to him because he used it in an essay (Advice to a Young Tradesman, 1748). The actual phrase was recorded in 1719 in the magazine The Free-Thinker. No matter who originated it, your employees only have so much time every day, so it behoves you to make sure they know how to use it wisely. They may have every good intention, but if their communication skills are not up to par, they may be providing you less than ideal return on investment. Whenever your employees engage in a conversation, whether...