Most companies will tell you that their employees are their most valuable asset. Many of them mean it, but then fail to invest in this valuable asset. Without investment, the asset will loss it's value over time. Even those who invest (and one way to do this is to provide training) frequently don't really know what they are getting for their investment. Usually, the primarily sticking point is that companies don't know how to assess the ROI of their training. Like many business problems, it helps to approach it with an easily understandable metric. Specifically, what are the costs and what are...