AI and Small Your Business Before You Jump on the Bandwagon Know Your Customer How Old (or Young) is Your Customer?   A deep dive article in Katana reveals that 1 in 2 customers prefer talking to a person over an AI chatbot. This finding is, not surprisingly, customer-age related. Millennials and Gen Zers are more comfortable sharing information with AI than older generations. Customer Income is a Factor   Although high-income respondents are generally more accepting of AI chatbots, they still show a preference for human interaction. The higher the income, the higher the satisfaction with AI.   However, the results are more opaque when examined further....